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Business Services

What we do – a global approach

Successful partnerships are built on a shared strategic vision and the ability to execute all elements of this vision. As your trusted partner, we are in the position to build upon our past success while creating new pathways for innovation and leadership on a global level.

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Think global, act local

A truly global partnership

Key to any successful global endeavor is the commitment of both centralized and decentralized resources from each party. At Konica Minolta we are committed to providing a dedicated global account engagement team ensuring a successful lifecycle of deployed products, solutions and programs. The Konica Minolta Global Account Engagement Team will assist you in defining and developing a shared global vision of Managed Print Service (MPS) while encouraging innovation and delivering program results through execution on local level.

How you benefit

  • Economic leverage of a global master agreement
  • Named account management as your program-responsible single point of contact
  • Establishment of global organizational values and consistent delivery standards through our Global Major Account Program and our Global Service Center
  • Improvement of your global performance through diligent management of strategy costs and risks

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Global Service Centers

A world-class service program

Thanks to our established infrastructure, we can offer a world-class service program for your global business activities. The mission of our Global Service Center is to provide a single point of contact to initiate service and support delivery worldwide in a consistent and efficient manner. By centralizing our customer care center operations, we are able to provide both a regional and global support structure for your locations.

How you benefit

  • Gain a partner who provides a fully-managed global print service
  • Consider us an extension of your business, offering transparency of services and accounting
  • Count on us – our standardized processes are always predictable
  • Take advantage of a single point of contact – with the goal of one-call resolution
  • Aware of what downtime means to your business, we strive for minimal disruption to your business and operations

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Our methodology

Optimize your global printing environment

To develop your global print and document management strategy, we use a collaborative discovery methodology. Thanks to this methodology we understand your organization's global objectives and can address your current enterprise and local business challenges in order to transform your business. By recommending relevant technologies and processes to achieve your global managed program objectives, we act as an advocate for your global program.

How we do it - our global business services

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What you can count on:

“Our entire focus is on the voice of our valued customers. To listen, understand and amplify your voice within our own organization should transform your needs into viable solutions delivering added value to your global environment and finally your customers.”

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Doganer, Christian
Manager Global Sales
Konica Minolta Business Solutions
Europe GmbH