The management of global service levels can be a challenge for organizations operating worldwide. The essential elements in establishing a global strategy are the acceptance of the proposed service levels, their methodology and reporting, as well as a commitment to strive for the continuous improvement of our service levels and performance.
Are you looking for a unified global service level structure and worldwide support?
To support our global customers, we have invested heavily in a truly global support structure. The mission of our Global Service Centers is to provide a single point of contact to initiate service and support delivery worldwide in a consistent and efficient manner.
By centralizing our customer care center operations, we are able to provide both a regional and global support structure for your locations as well as consolidated reporting and metric by country and region or worldwide. We are committed to be: