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Business challenge

Global Service & Support

The management of global service levels can be a challenge for organizations operating worldwide. The essential elements in establishing a global strategy are the acceptance of the proposed service levels, their methodology and reporting, as well as a commitment to strive for the continuous improvement of our service levels and performance.

Are you looking for a unified global service level structure and worldwide support?

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Our answer

A truly global support structure

To support our global customers, we have invested heavily in a truly global support structure. The mission of our Global Service Centers is to provide a single point of contact to initiate service and support delivery worldwide in a consistent and efficient manner.

By centralizing our customer care center operations, we are able to provide both a regional and global support structure for your locations as well as consolidated reporting and metric by country and region or worldwide. We are committed to be:

  • A partner who provides a fully-managed global print service
  • An extension of your business ensuring transparency of services and accounting
  • Predictable with standardized processes that you can count on
  • A single point of contact – with the goal of one-call resolution
  • Aware of what downtime means to your business, and to strive for minimal disruption of your business and operations

How you benefit from our global approach

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